1. INTRODUCTION

The purpose of the Privacy Policy is to outline the personal information collected by us and the use of such information. This privacy policy (“Privacy Policy”) sets out our policy with respect to the way we use and disclose personal information about you (“you”) which is disclosed to us either directly or through our website. In this policy, "Personal Information" means information or opinion about an identified individual, or an individual who is reasonably identifiable.

2. COLLECTION OF PERSONAL INFORMATION

Personal Information collected by Sankofa may include information you provide or volunteer when using our Website or otherwise engaging with Sankofa.

The kinds of Personal Information we collect will depend on the purpose(s) for which we are collecting it. For example, we may ask for:

• your name;
• e-mail address;
• phone number;
• postal address;

As well as other similar Personal Information that is needed to register or subscribe you to services or offers.

If you do not provide certain requested Personal Information to Sankofa, Sankofa may not be able to provide you with access to and use of our Website, provide you with access to Sankofa’s products and services, or to fulfil one or more of its functions and activities applicable to you.

3. USE AND DISCLOSURE OF INFORMATION

We will only use your Personal Information for the purposes for which it was collected and we will not disclose your Personal Information without gaining your consent except where such disclosure is required by law or regulatory requirements.

Sankofa only collects Personal Information to the extent necessary to fulfil one or more of its functions and activities, and will do so only by fair and reasonable means.

We will use your Personal Information in the manner provided for in these terms:

• to deliver services you have requested from us;
• to confirm your identity; and
• for direct marketing purposes.

For marketing purposes, your Personal Information will be added to our database. The database may be used for ongoing marketing and educative purposes. The type of marketing and educative activities that we undertake includes forwarding material to you so that you are kept updated in relation to various issues and services. If at any time you do not wish to continue receiving this information, we provide an “opt-out” procedure in each communication to you.

4. THIRD PARTY SERVICE PROVIDERS 

Sankofa engages a range of third parties to provide services and perform business support functions for us.  Some of those third parties need access to Personal Information in order to provide the services or perform the functions Sankofa requires.  Where we share your Personal Information with third-party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by Sankofa and to store the information securely.

Sankofa may, in its sole discretion, share your personal information to our partner organisations who may contact you directly about the products and services they supply. These partner organisations are required by us to comply with appropriate privacy laws and regulations in the jurisdiction in which they are located.

By providing us with your personal information you consent to us providing your personal information to them and consent to receiving information from them about their products and or services, offers or other information that may be of interest to you.

You may ‘opt-out’ of receiving emailed information or other correspondence, by simply clicking the unsubscribe button at the bottom of any correspondence you receive.

5. SECURITY OF PERSONAL INFORMATION

Sankofa will take reasonable steps to protect and secure your Personal Information to ensure your Personal Information is protected from misuse, loss, theft, and unauthorised modification, access or disclosure other than in accordance with these terms.

Sankofa takes reasonable steps to destroy or permanently de-identify any Personal Information where:

• Sankofa no longer needs the Personal Information for any purpose for which the Personal Information may be used or disclosed by Sankofa; and
• Sankofa is not required by or under an Australian law, regulation or a court/tribunal order, to retain the Personal Information.

6. ACCURACY OF PERSONAL INFORMATION 

Sankofa will take reasonable steps to ensure that the Personal Information it collects, uses or discloses, is accurate, complete and up to date, and relevant to any proposed use or disclosure. We seek your assistance by asking you to contact us if your Personal Information changes or you believe the information held on file is incomplete.

7. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION 

Under the Privacy Act, individuals have a right to complete access to their records. You may request from us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable. If we deny your request, we will provide reasons in writing as to our decision.

If you wish to amend information that is out of date or incorrect, or if you wish for your Personal Information to be removed from our database, please contact. We will use commercially reasonable efforts to promptly determine and remedy the problem.

8. COOKIES 

You may be required to have a cookie-enabled browser to fully access our Website. A cookie is a piece of data stored on your computer tied to information about you. Cookies may be used to track your internet browsing activities and the websites you have visited.

We may, for statistical, security or quality purposes, use cookies to log (a) your internet protocol (IP) address; (b) the date and time of your visit; (c) the pages you have accessed and documents downloaded; and (d) the type of browser you were using.

You can disable cookies on your web browser, although this may interfere with your use and enjoyment of the Website. 

9. ACCESS TO PERSONAL INFORMATION COLLECTED 

Sankofa will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect Sankofa's or our internet service provider's logs.

10. THIRD-PARTY SITES

Please be aware that other websites that may be accessed through our Website may collect your personal information. The Website may contain links to other websites. Please note that we are not responsible for the privacy practices of these sites. When you leave our Website, you should familiarise yourself with the privacy statement of that website prior to providing your Personal Information, as this Privacy Policy only applies to Personal Information collected by us or through our Website.

11. CONTACT INFORMATION

If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this Privacy Policy, you may write to us. If you have any questions about Sankofa's handling of Personal Information, or if you wish to make an access or correction request or complaint, you should contact Sankofa.

12. DISCLAIMER

• This web site has been prepared for promotional purposes only and is intended to provide general information about Sankofa. Any information contained on this web site does not constitute professional, commercial or technical advice and should be evaluated and assessed for its accuracy, currency, completeness and relevance to the user’s/viewer’s own individual purposes. Sankofa makes no warranties about the accuracy or completeness of any information contained on this web site and users of the information contained on this web site should seek professional advice in relation to their own particular circumstances.

• Sankofa will not and does not accept any liability for any loss, damage or other injury howsoever occasioned to any person acting or refraining from action as a result of the information on this web site, including liability:

for any investment decisions made on the basis of this information. This web site does not constitute financial advice and should not be taken as such. Sankofa urges you to obtain professional advice before proceeding with any investment; nor

for any damages or losses whatsoever, arising out of, or in any way related to, the use of this web site and any other web site linked to this web site.

• Some material on this web site may include views or recommendations of third parties which do not necessarily reflect the views of Sankofa, its agents or suppliers, or indicate its commitment to a particular course of action. Sankofa has not verified the accuracy of any information that has been provided by third parties and accepts no responsibility whatsoever for any loss or damage howsoever caused in relation to third party material on the web site.

• Sankofa does not accept responsibility for any web site linked to this web site and the information or services contained on any linked web site. The provision of links to other web sites does not constitute endorsement or approval of material at those sites, or any associated organisation, product or service. Sankofa is not and cannot be held responsible for the placement or juxtaposition of this web site on any other web site and Sankofa will not accept any liability for the use of any links to connect to web sites that are not under Sankofa’s control.

• Sankofa advise that this web site and any attached files should be scanned to detect computer viruses or other similar computer corruption programs. Sankofa accepts no liability whatsoever for loss or damage (whether caused by negligence or not) resulting from the use of this site or any attached files.

• Sankofa  (Pty) Limited holds the copyright to this web site. Sankofa (Pty) Ltd grants you a limited licence to download this web site for personal use only. You are not permitted to reproduce or alter this web site, or any copy of it, for any other purpose without the prior express written consent of Sankofa (Pty) Ltd.

• Sankofa reserves the right to make changes, modifications, additions, deletions and corrections to the web site, at any time and without notice.

• Sankofa excludes all liability and responsibility as outlined above to the extent that such exclusion of liability or responsibility is permitted by operation of law.